You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. 30-09-2020 On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. You can't exit the first few steps. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. BT have advised me this a fix should be out this week. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Select Add Additional Network from the drop-down menu. >. Links to user manuals and other documents for BT Hubs for broadband. 01-10-2020 I shouldnt have to have 5Ghz permanently switched off. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Still having trouble with this. - edited Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. 7:56 PM Change the /internet part of the address to /routing. I'll try and check later this week against a spare BT Business Hub 5 model. Thanks. The remaining functionality of the hub (routing, and wifi) is not used. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. - edited With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Then you can use the Orbi router in Router mode.3. Make sure you've completed every step of Smart Setup. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. 11:46 AM I too have just discovered this thread, having tried to sort things out for the last week. Therefore, we can consider this issue closed. "Common sense is the collection of prejudices acquired by age eighteen." 8:32 AM Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Need support for other hubs and routers? Expert Reviews is a registered trade mark. 01-10-2020 03-10-2020 Copyright Expert Reviews Holdings Ltd 2023. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Insert the other end of the broadband cable into the Broadband socket on your hub. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. 03-10-2020 Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Check out our other help articles. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. To view the router settings, go to http://192.168.1.254. Check which BT Hub you've got >, It only fires up when you open a browser. Baldrick1. Click a dropdown for your model of hub. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Click OK. There are at least adozen other things that also result in the same situation. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Smart Setup is BT's online set-up wizard. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Ask questions and share tips with other people 24 hours a day. The lights on your hub will change to green or flashing orange as it is setting up. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. If there is a hint then a custom password has been setup. - edited BT will be rolling out an update to all devices later this month. 6:38 AM Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Connect your devices Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Broadband speeds Can anyone shed any light on this? 7h47. 9:11 AM. Navigating ones way through these conflicting accounts is not easy. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Then use the Orbi router in router mode. Great. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Switched it off on iPhone, instantly worked for the app. After trying to set bridge mode and saving (the save appears to hang) I eventually. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Web admin interface of the BT Smart Hub 2 router. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Go to IPv4 Configuration. It only fires up when you open a browser. I connected a laptop via ethernet into it. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 I saw the post about the public/private. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. It also has 4 Gigabit LAN ports. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Can anyone confirm it works? Cleverly, the security password is the same for both networks and can only be changed for both. 2) ClickWireless. 9h23. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". BT added that an update for all users would be available by the end of May. BT Smart Scan technology Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. No problem. 4) Enter the Admin password. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? This topic has been closed for further comments. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. This topic has been marked solved and closed to new posts due to inactivity. First, you need to connect to the router's web management page, so that you can change the settings that you want. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . 10:43 AM. 10:38 AM Do I need a WiFi 6E router to use WiFi 6E products. Its only when you connect direct to the Hub. It should appear as soon as you connect to the Hub and open a browser. We hope you'll join the conversation by posting to an open topic or starting a new one. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. This will open the Hub Manager. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Connect using the details on your hub Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Turn off 5ghz and install the boost followed byall speakers. This means that you've got no control over which network your device joins. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. 01-10-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. A spokesman for BT told the BBC only a "very small" number of users have been affected. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Guide to 4G Assure. ), on An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Time will tell if this is a permanent fix but its worked this evening. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Maybe this is a shoal of red herrings! Well update this post with any further newsas and when we receive it. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Frame Size: 17 inch,19 inch or customer size. Read about our approach to external linking. When the lights have stayed solid blue for two minutes, your hub is ready to go. This should explain it. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Therefore, we can consider this issue closed. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Simply connect a 3rd party router to any LAN port on the hub. Almost instance response. Therefore, it costs more money and were stuck in the contract till 2023! BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. (the macaddress is the same as the wifi router apart from a few letters.) BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. 30-09-2020 At the bottom is a setting for. Make sure it is fully pushed in - you'll hear a click. Links to user manuals and other documents for BT Hubs for broadband. Ive had the cant find Sonosproblem for a couple of weeks. Make sure that your computer is. Everything now works, so again it confirm the issue is with BT. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. I've been following this thread ever since I had issues. It looks like the 'Bridging' button simply does not work. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. This would be a double NAT (two router) condition which isn't recommended. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Pretty obviously really if I look at an old BT modem. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Check that you're connected to your Hub's network. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. This is so you can learn about some of the most important features of your BT Broadband package. Forgot to mention the third solution is hard wire a speaker to create the Network. Scan the QR code to enter your hubs details automatically. No problem. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. However, some older devices are incapable of operating on both. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. So some transparency is needed so customers like myself know that this is a commonissue. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Check that you're connected to your Hub's network. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. 01-10-2020 I may try the hardwired solution if things do not move fast. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. 8) Wait for your devices to reconnect. This wasnt an option for me however as my router isnt near any of the speakers. I would still prefer to just hook my superior router . Accessing the Hub Manager using a Hub 3 or Hub 5. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Been running flawlessly for 2weeks now since running the system in this set up. What is the difference between WiFi 6E and WiFi 6? To make this change click on Advanced Settings, Wireless. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Smart hub 2 Hidden SSID I have a new hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. - edited So I decided to direct message them on Twitter. Find out which main phone socket you have Find out about your Openreach modem Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Go to Solution. My router is getting blocked despite following all the advice above and anything I could find online. It works on my Business Hub 6, in fact it's not even hidden. Works fine. If you want to exit, you'll need to do this on the login step of Smart Setup. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Enter your username or e-mail address. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site.